Call centre integration: Integrate asterCC to your system

asterCC supports various protocols and APIs, they will help you to complete your system rather than rebuild.

CRM integration

Via asterCC call events and API, no matter your application structure, they can always integrate with asterCC call center. Typical features include:

  • call popup
  • click dial
  • recording query
  • call report
  • IVR
Check API

PBX integration

asterCC could replace legacy PBX and call center system or work with them. Therefore enterprise could save investiment, typical integration includes:

  • Use astercc as IVR server
  • Use astercc as Recording server
  • Use astercc as protocal transform server, such as Unistim/Skinny to SIP, or PRI to SIP

We have done integration with the following vendors:

  • Avaya
  • Huawei
  • Nortel
  • Cisco
Check how did we do