
CRM integration
Via asterCC call events and API, no matter your application structure, they can always integrate with asterCC call center. Typical features include:
- call popup
- click dial
- recording query
- call report
- IVR
PBX integration
asterCC could replace legacy PBX and call center system or work with them. Therefore enterprise could save investiment, typical integration includes:
- Use astercc as IVR server
- Use astercc as Recording server
- Use astercc as protocal transform server, such as Unistim/Skinny to SIP, or PRI to SIP
We have done integration with the following vendors:
- Avaya
- Huawei
- Nortel
- Cisco