Physical or virtual product product, outbound or TV shopping, asterCC e-commerce module to help solve your worries
Scope
- Hybrid call center for both inbound and outbound
- Agent needs to use phone, email or SMS
- Need to manage inventory and logistics
- Most sales will be finished online, few are offline
- For TV shopping, inbound is used to collect customers, it’s outbound call center essentially
Features
- Bind with campaign or customer service for both outbound or inbound calls
- Popup customer information with purchase history
- Save inbound numbers to outbound campaigns
- Reports show you both call and sales data
- Inventory and financial functions
- Logistics management
- Multiple e-commerce, each has its own products
- Customized products
- Support offline sales
- Support for physical products, virtual products and services