Scope
Questionnaire survey refers to the completion of the call according to special processes, including human survey and machine survey, most companies currently use human questionnaire
- Each task will use different survey
- A survey includes several questions
- Some survey has quota, exceed survey wouldn’t count
- System just collect answers, no need Analysis
Features
- Survey template
- Multiple question type
- User could do results analysis with SPSS or CSV file
- Survey preview, agent could prepare next question earlier
- Survey quota
- Voice survey to reduce labor cost
- Survey answer distribution statistics