The Intelligent Voice Questionnaire is still a strange technology for most people, but this technology has been slowly adopted in the latest surveys in the marketing programs of various companies.
Compared with the traditional manual questionnaire, the intelligent voice questionnaire will save more human resources.
From the traditional manual telephone survey to the current intelligent voice questionnaire based on AI, each company has reduced more human resources and time costs, and has become a new driving force for the rapid operation of enterprises.
How does the smart voice questionnaire save more energy efficiency?
First, when the company conducts a survey to the customer, the system will play the pre-recorded questionnaire content and voice prompts. When the customer needs to answer the questionnaire, we encourage the customer to use the button number on the phone to communicate with the company.
Interactive response, functionally speaking, the intelligent voice questionnaire can be combined with the prepared questionnaire questions through different buttons.At this point, the enterprise only needs to dial and collect data, and does not need to have a special agent to dial.With the development of technology, we can now use natural speech recognition to suspend the customer’s answering questions, achieve manual and timely insertion, and improve customer satisfaction and experience.
For example, companies need to do after-sales questionnaires, auto-dial in the automatic dialing system of astercc, the interviewed customers connect the phone, the system automatically plays the greeting tone before the questionnaire, enters the questionnaire, and the content of the questionnaire is recorded by the pre-recorded voice.
During the playback, the customer selects a number based on the voice prompt to perform the evaluation, and the evaluation ends to enter the end of the questionnaire, and ends the investigation, hangs up, and ends the questionnaire.
No manual intervention is required throughout the process.
The original intention of the Intelligent Voice Questionnaire was to provide a way to transfer simple and repetitive tasks from manual to machine, to automate most calls, reduce the burden on agents, and fully improve the efficiency of manual seats while ensuring service quality and customer satisfaction.
The intelligent voice questionnaire is just one of the methods of astercc to improve the efficiency of the enterprise. For more information, please contact us.astercc.com