asterCC work order features

  • Multiply work order type
  • Support provided new work order circulation mode, the creator reservations automatically flow where the group
  • Support multiple customized fields
  • Transfer between agent groups

Work order usage

asterCC call center work order can be used to standardize a workflow, including the allocation, validation, transfer, the system will record work orders, work orders with telemarketing inbound customer service and other modules together use for work standardization process. the main scenarios include

  • customer support
  • customer complains
  • leads follow up
 

BIND WORK ORDER TO CALL RESULT

create different ticket for different call result

 

WORK ORDER IS USED TO MANAGE WORK FLOW

 

WORK ORDER LOG

 

CONFIG A WORK ORDER

customizable field and flow

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