It is 6th anniversary when we release 2.2-beta, in this version it allows agent to transfer by IP phone buttons, not only through the GUI or hot keys.
Read More
asterCC released 1.2.1, you can read the changes on http://wiki.astercc.com/doku.php?id=en:change_log:astercc-1.2.1_changelog The main changes includes:
- agent could select which one to login when he belongs to more than one queue
- agent could consult & transfer via keypad
- agent reminder could popup window or just blink icon
- bug fixed
download link http://astercc.org/downloads
Today asterCC released a new version: asterCC 1.2-beta, in this version, it uses a new http push moduel, more stable than the previous one. The other improvement is that it comes with two new modules: customer service and work order Besides, the license mode has big changes, it now gives 60 days trail with all modules and 5 agents, you can apply for longer time or more agents for test if need. You can download from http://astercc.org/downloads Related posts:
Go to system modules, when there’re new modules or upgrades, it will give “DOWNLOAD” or “INSTALL” button
click the DOWNLOAD button, copy the download url
login to system via ssh, go the astercc upgrade directory, like /var/www/html/asterCC/data/_cache, use wget to download the package
you can also download the package on your pc first, then upload the the directory
refresh system moduels page, you will see UPGRADE button
Click OK to start upgrade, during UPGRADING, system service may stop
Because in 1.2-beta, assterCC use a new nginx module, so you need upgrade nginx from ssh, copy the command we will use
Login from ssh, run the command, please make sure the server gets internet access, or else it could not upgrade
when it’s finished, you will see
refresh the system modules page, you will see now it’s latest version
