headlines Archives - Call Center Software Solution Provider | AsterCC

astercc 0.2 has great improvement than astercc 0.1x, the new features are

• compatible with asterisk 1.6 and 1.4
  • we have done a lot of testing for both asterisk 1.6 and 1.4, and 0.2 will work for both version, in fact in this new version, we suggest customer use asterisk 1.6
• more powerful queue realtime function

• blind transfer attend transfer and get call back
  • when agent talk with customer, they can consult a 3rd-party and choose transfer the call or restore the original conversation
  • only asterisk 1.6 support this feature

  

• same calls, less channels
  • astercc 0.X user may know that when you use click 2 dial or predictive dialer or queue, it may have more than 1 channel each call, sometime one call even take 3 channels, in astercc 0.2 we improved this, so usually one call only have one channel, this means you get more simultaneous calls for same license.
• improvement of CDR and recording
  • now one conversation will have a main CDR and sub CDR(if it has attend transfer ), you can choose the listen the full recording or just listen part of it.
• campaign dialedlist statistic

• queue panel
  • agent can check in/check out/pause the queue, and when calls come from a queue, it will also give hint in queue panel

  

• user ticket
• scheduler call for agent
  • agent can make sheduler calls, when it’s the time, it will ring agent first, if agent answer, it will call the customer.
• easy for customer development
  • in astercc 0.2, the CDR is more clear than 0.1X, it has no local channels so you can easily do customer developent or develop your GUI based astercc daemons

please notice that if you are using 0.1X now and want to upgrade to 0.2, your data would not lose but you may miss some data from web GUI, coz in 0.2 the CDR table changed.

asterCRM 0.07:

• improved error debug with executed sql
• added auto clear popup after call hangup
• could add the number to dnc list in agent portal page
• could set if add ‘/n’ when dial in campaign page
• added disabed dial button when agent in call
• added attend tranfer(with asterisk 1.6.x) in portal page
• added check current asterisk version
• fixed bug of import diallist
• added memo in diallist
• improved use post methed to popup external crm page
• added my tickets
• fixed bug of deleted in dnc list
• improved processcdr.pl
• improved processmonitors.pl
• added billsec_leg_a ang queue number in cdr
• added statistic in dialedlist page
• merged the cdr and monitorrecord page
• added loigin/logoff as dynamic agent to queue(the queue in campaign)
• improved import page
• improved astercrm.agi
• added the memory table dialedlist
• improved the predictivedialer daemon
• improved the astercc daemon
• added initTables(if we clear all temp data when restart astercc) in astercc.conf
• added removeIncompleteCDR(change this to 1 if you dont want to keep cdr without dstchan) in
• astercc.conf
• improved queuestatus page
• added check duplicates in diallist page

asterBilling 0.13:

• fixed bug of update all reseller epayment information in profile page
• added the parameter ‘callshop_pay_fee’ in asterbilling.conf and reseller profile to control if callshop pays the fee by paypal.
• improved removePrefix in astercc.conf, supports like “removePrefix = 00,011”

asterCC-BOX-0.14-beta-rc1 asterCRM 0.62: * added DNC(do not call list) for daillist

* fixed worktimepackage bug with astercctools * fixed can not update callresult to dialedlist in astercrm.agi * added update groupid and accountid to mycdr(parameter “update_groupid” in astercc.conf) asterBilling 0.12: * updated astercc daemon to fixed the a billing issue, which may cause the billing sec is less than the real billing time * added playbalance.agi for listen the balance of callshop by a clid

asterCC-BOX-0.14-beta

asterCRM 0.062:

* added export in cdr page

* added parameters(uniqueid/calldate) when ust extenal crm

* not display diallist function when login as dynamic agent

* added update groupid and accountid to mycdr(parameter “update_groupid” in astercc.conf)

* improved processmonitors

* improved export funciton, supoorts to export xls and cvs format

* improved report page

* astercc daemon support astersik 1.6.x

* added script astercrm_update_cdr(update customer id to mycdr)

* added astercrm.agi(update call result to dialedlist and Answering Machine Detect when using predictive dialer)

* fixed worktime bug when use predictive dialer

asterBilling 0.12:

* improved profile page of resller and groupadmin(could view the own balance)

* fixed the currency bug of recharge by paypal

* added display callshop Balance in systemstatus

* improve clid page (could control the clid if display in systemstatus as a booth)

* improved systemstatus(could be open manager page in current page)

* added set free call function in receipt page

* improved receipt to close page when paid

* improved cdr page to set special color for unbilled or free call

* improved report(display memo and note)

* added could set a special turnk for each resller dialout

* astercc daemon support astersik 1.6.x

* improved reselleroutbound.agi, support spare trunk

* added account_log page(records the account login logs)

asterCRM 0.06:

* improved survey export feature
* add a switch to control if need close all popup window after a survey
* improved dialer
* added table campaignresult
* added survye <-> campaign connection
* popup survey directly when only one survey enabled
* added surveyresult.agi, can be used to update survey when use AMD
* added new parameters which is used to control cdr data (in table mycdr)
* allow add customer name or add customer connection when import diallist, also added diallist popup
* monitor features was moved to daemon astercc
* add queuestatus page, to display realtime queue status
* fixed the bug that sort only work in the first page

asterBilling 0.1:

* fixed the billing bug when num length and prefix confilict

queue status: