Realtime Monitor of the call center to help managers and operators to better understand the system running situation, find problems, asterCC commercial call center system provides a full range of monitoring functions

• In this page, the system provides a real-time & automatically updated table for reference, Click realtime → Live Monitor
• System will list all check-in agents, the agent status include:
  • Idle
  • Ringing
  • Talking
  • ACW(After Call Work)
  • Additional Call (such as in conference, consult)
• As system administrator, team administrator or any other accounts which have the priviledge, they can see all agents status in agent group
• As a group admin of one agent group, they can see the status of his group from agent portal page

Trunk Usage

• The trunk usage page provides all calls detail in each trunk, Click realtime → live_trunk

• The system supports multi-browser login through the page, you can see detailed information about the agents on line, Click realtime →agents

• Same as above, the page you can see the logged-on user information, Click realtime → accounts

• This page provides the current system usage status, Click realtime → Usages