Predictive dialer and usage

Predictive dialer is a powerful dialing module,  the basic workings of the system first dial the customer number, after customer answered, it trasnfered the call  toward the designated IVR or queue. Predictive dialer usage includes

  • Campaign
  • Voice broadcasting
  • Due fee collect
  • Survey
  • Reservation
  • Telemarketing
  • Birthday reminder
  • TV shopping
  • After sales call

asterCC predictive dialer features

  • Multiple call policy
    • IVR
    • Queue
    • Other customized call application
    • Agent
  • Dialing strategy
    • Max calls
    • Available agent number
    • Customized strategy
      • Average ringing
      • Answer rate
      • Average call duration
 

DIALER MONITOR AND STRATEGY

display status, adjust strategy

 

manually transfer leads

 

automatically transfer leads

 

DIALER STATISTICS

optimize dialer parameters based on statistics

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