What is IVR system ?
IVR (Interactive Voice Response) is an interactive voice response, is a powerful automatic telephone service system. It uses pre-recorded or TTS (text-to-speech technology) voice synthesis system automatically answered. A base case IVR application is automated attendant or voice menu: to provide a system for customers to navigate menu features, customers can get a response by selecting a number, or enter the extension number. Automatic call system without human agent to handle the call.
More complex IVR applications include pharmacy prescription supplement, password reset, voice surveys, account balance inquiries, flight status inquiries, track packages, pre-qualification questionnaire. Its core idea is to save time and manpower, automate repetitive tasks by default. Energy efficient IVR solutions can provide customers with a very fast return on investment (ROI).
Since its launch, due to good return on investment, IVR systems are widely welcomed by the market, has a four-port (represented can handle four calls), the price may reach thousands of dollars. IVR systems as the traditional telephone system add-ons, commonly used in applications other communication conference connection, voice messaging and the like.