What’s CTI system?

CTI is the abbreviation of Computer Telephony Integration for indicating a tool that allows computers and telephones to interact with integrated technology systems are often used to represent a CTI helps users work more efficiently desktop applications, too. indicate that the server functions, such as call routing.

Scope

  • Integrate with 3rd party system to implement telephony functions, such as call popup, click dial
  • Integrate with PBX system for call recording or IVR features
  • Call routing control
  • Call report

Features

  • IVR api for complicated call flow
  • call events push
  • rich APIs
  • TTS(Text To Speech) and ASR (Automatic Speech Recognition) API
  • Provides Javascript, web service and HTTP API