Campaign

Campaign is the most important module in asterCC, many other modules are required in conjunction with this module, mainly for the following scenarios:

  • Telesales
  • Telemarketing
  • CATI survey
  • Telephone booking
  • TV shopping
  • After-sales visit
  • Voice boardcasting
 

REALTIME MONITOR

 

RICH OPTIONS

ALWAYS FITS YOUR NEEDS

 

EASY AGENT PORTAL

 

CAMPAIGN STATISTICS

Besides call center reports, it provides statistics for each campaign

 

IMPORT & PLAY

prepare your data sheet with proper title, you are ready to go

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Features

  • Organization and individual customer package packaged separately for different customers
  • Multiply dialling method
    • Preview dialling
    • Automatically dialling
    • Scheduled dialling
    • Predictive dialer
  • Easy to assign leads to agents
    • Automatically, by percentage or number
    • Manually
    • Agent obtain
  • Filter
    • Automatically according to certain conditions, move leads to dial list
  • Customizable customer information
  • Customizable popup URL
  • Customizable call result
    • Easy to select and get statistics reports
    • Easy to filter customer via specific call result
  • Bind call result to work order
  • The default for leads classification, convenient viewing
    • New, pending, failed, succeed
  • Quality control
    • Ensure service level of calls
    • Support QC percentage
  • Data rollback
    • Update customer data in time
  • Bind survey
  • Hiding customer contact
    • Enhanced privacy protection
    • Support customized customer information view
    • can be set to view, modify and hide
  • Do Not Call list
    • DNC users will not be called again, agents could add a number to DNC list easily