Call center

asterCC commercial is principal products from Sonicewell Technology，it’s a call center(contact center) with many CRM modules: inbound/outbound popup, call recording, IVR, queue etc. With asterCC, you could log each contact with your customer, when next time he calls in, he could query information with IVR, or talk to an agent, with call popup, agent could read his information and contact history. With various reports, asterCC user could get critical information from thousands of calls. At last, asterCC provides useful tools like calendar, callback reminder, SMS/Email marketing etc.

If you already have your own business system, you can use it perfectly integrated in, for example, when a customer dials in, you want your system to display customer information, with development interface astercc provided, you can quickly get the job done.

For telcos, asterCC is the best choice to start a new business, whether telephony system or call center, astercc support SAAS mode, simply build a system, we can provide services multiple tenant.

IP PBX

  • To replace legacy analogue PBX
  • To integrate with traditional PBX
  • To build IVR system
  • To bill calls, generate invoices
CTI

  • Provides API to control telephony via computer
  • Provides ACD queue
  • Provides call and agents reports
  • Provides agent portal
  • Provides call events
  • More than just calls, SMS, Email, wechat
CRM

  • Modules for different business, provides basis functions like popup, click dial
  • Auto dialer and predictive dialer
  • Business reports
multi-tenant

  • Tenants share one system
  • Good for telco to run