asterCRM benefits:

open source
simple php code, easy for customize development
could work with all asterisk based system and no need modify your original system
a distributed solution, asterisk, mysql and apache could be on different servers
asterCRM features:

  • pop-up information based callerid when incoming/outbound calls
  • DID information when incoming/outbound calls
  • click to dial
  • click to transfer
  • click to monitor
  • click to spy
  • click to hangup
  • invite dial
  • callerid prefix remove
  • spell suggestion when input a business name or contact
  • could be integrated with all other asterisk based systems, like Trixbox, Elastix, Magiclink IP PBX …
  • scheduler calls
  • predictive dialer
  • sales force
  • campaign result
  • extension panel
  • google map support
  • export/import online
  • survey & survey statistics
  • different accounts/groups management
  • asterisk active channels monitor
  • support dynamic agent mode
  • extension whisper
  • support predictive dial dial out strategy
  • support import file which exist in server
  • recent cdr bind to monitor records
  • fax ext
  • support play gsm file in web
  • force monitor by group
  • update licence in web
  • auto install
  • system status monitor by groupadmin
  • predictive dial by groupadmin
  • multi mode search(like,=,<,>)
  • advance survey
  • callerid smart mathcing
  • use daemon for predictive dialer
  • predictive dialer direct to queue
  • multi-language support (Chinese, English, German)
  • multi-skin support
  • external CRM support
  • asterCC supported
  • a distributed solution
  • dialer support dialout mutil-servers
  • support chinese address of google map
  • support post more customer infomation to external CRM by URL
  • support count how long dynamic agent loged in the queue
  • private note
  • support licence with time limit
  • campaign result statistics
  • agent dialed result statistics
  • support set start time and end time for campaign
  • supply a shell for backup file and database
  • agent can add a scheduler dial for a customer
  • support set dial waittime in campaign
  • agent can add a transfer link in note
  • astercrm workwith asterbilling simplely
  • supoort delete a uploaded file
  • agent break function
  • reload or restart asterisk in web