Tips: This article tell how to build a common contacts for virtual office.
1、The common contacts in virtual office, list will show the contact information, similar to a phone book.
2、as follows to add it:【Call Center】–>【Common Contacts】–> Click the “Add” button
Team: Specifies the contact’s scope
Group: Specifies the contact’s range
Model Type: Specifies the range of the contact
Model ID: Specifies the contact’s range
Contact: The name of the contact.
Phone: Contact phone number for consultation or transfer
show phone: Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection)
Description: A description of this contact.
Status: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.
3、【Virtual Office】–>【Customer】–>Edit the “virtual office” which you add –> click “Add AgentLink” as, follows:
4、In the virtual office page, the common contacts list.
5、As follows, you can click one of the iformation from list to transfer he.