we have improved the auto-recyle feature in new version, now you could config auto-recyle by campaign.
auto-recyle is used to recyle the number from table campaigndialedlist to diallist, so system could re-dial customer phone in some conditions, it has the following parameters:
Max trytime: the maximum time the dialer will try dial
Recyle time: it will start recyle when “Recyle time” seconds after the call is done
Enable Auto Recyle: set to “yes” if you want to enalbe auto-recyle
Min Duration: number will be recyled when the full duration is less than this value, this duration including ring time
Agent Answer Min Duration: number will be recyled when agent talking time is less than this value
Customer Answer Min Duration: number will be recyled when customer answering time is less than this value
* number will be recyled only when it meets all conditions above