The latest asterCRM has a great improvement in dialer, and with asterCRM, it’s quite easy to build a call center. Here’s a how-to for a outbound call center with Freepbx and astercrm. Following by this how-to, you can creat such a solution:
asterCRM dialer will call the numbers in your diallist, and when the call is connected, it would be redirect to a queue, where your agent will answer the call and talk the customers, they can do survey , sales or whatever you want.
* freepbx is a web gui for asterisk which is widely used in asterisk applications, like trixbox, elastix, pbx in flash …
- install freepbx
For freepbx installation, you can read the installation document from freepbx website http://www.freepbx.org. If you are using trixbox, elastix or pbx in flash, then u can skip this, it have freepbx build in already.
- install asterCRM, make sure asterCRM daemons (astercc and astercctools) are running
for asterCRM installation, go and check asterCRM wiki:
http://wiki.astercrm.org/index.php/AsterCRM_Installation#Using_the_install_script
- add extensions for your agents and set a queue to receive calls from asterCRM dialer
login into freepbx, start add extensions for your agent
then add a queue
- set group/user in asterCRM
next login asterCRM as admin, create group “outbound sales” and add extensions for agents you created above, go wiki for more detail
http://wiki.astercrm.org/index.php/Create_Group
http://wiki.astercrm.org/index.php/Create_Extension
make sure “Extension” matched “Outbound CID” or “Extension”(if outbound cid is blank) in freepbx
so now all your agents should get a username/password for asterCRM.