Useful reports in outbound call center

Outbound call center is mainly concerned about the contract situation, agents efficiency and data usage.

• Click statistics → agent_details
• This statistics provides agent work report, it could give all agents statistics in a campaign or several campaigns in a period of time

• Click campaign → Statistics
• System provides different reports based campaign, such as call result, success rate ..

• click dialer → Statistics
• this reports gives all data in a campaign using predictive dialer, provides a reference for our set of pre-dialing parameters

• We use dialer filter to move the number from customer package to dialer list, say we can add a automatic dialer which execute every 9am, it will recycle all answered customers who did not talk to agent to dialer, then the dialer would dial them again
• click dialer → filter_log
• this log provides how dialer filer work

• click campaign → data_monitor
• this report is used to check the data usage in campaign