In the latest asterCC 2.2-alpha, we released a new module, with the new module, call center could provide service for social media app users.
It includes features:
- ACD for agents
- Set a limit for concurrent clients each agent could serve
- Receive recordings
- Receive images
- Receive and sent text
In the new upgrade, it also provides some new features
- In campaign, agent could dial a number to finish a call from his dial list, then with a IVR, he can save the call result
- Follow me
- Configure displayed and exported customer field permissions for BPO account
- Dial *+ext. to reach voicemail
- Dial * during voicemail greeting to reach a voicemail
- Dial 0 to reach receptionist during voicemail greeting
- Use wild char in template to get replaced with customer information in template
To use 2.2-alpha, you need to install asterCC 2.1 first, then go to System Modules to upgrade
Download: http://astercc.org/downloads
Change log: http://wiki.astercc.org/doku.php?id=en:change_log:astercc-2.2-alpha_changelog
Thanks for your support.