AsterCC 1.1-beta2 is an upgrade based on the asterCC 1.1-beta1 release, This new release fixed many bugs found in beta2 and also provides some new features. We will introduce some new features in this post so users can get more benefit from this product .
- Core Module
- Agent now have three work mode: inbound only, outbound only, both
When agents work mode is set to outbound only an agent would not receive calls from the agent group(queue). When it’s set to inbound only an agent can’t make calls, when it’s set to both an agent could either receive calls when he’s available or make calls if required.
- ACW(After Call Work) and Pause
- default application and call pop-up
- agent portal changes
- More data for reporting
- Flexible agent and phone
When an agent logsin to the system would detect the soft phone automatically, so the agent could work in any position in the call center, when they are using a IP Phone, system also provides the options for them to select. With this feature, agents don’t need work in fixed seat in a call center.
- Duplicated Date Checs Tools
Using this tool, we could avoid to have duplicated data(numbers) in a campaign.
the blacklist could have millions of numbers, we add a blacklist scheduler, so it could check blacklist from a campaign customer package.
- predictive dialer
Now dialer supports dial to IVR, and it provides 20 concurrent calls license by default, in such case, user could build a free broadcasting system without purchasing any license.
- the user of beta1 or beta1-patch1 could do on line upgrade in system modules